Refunds & Returns
Because every order is custom made for your club or team, our policy is built around quality, not change of mind. Here is exactly what is covered.
1. Scope of Coverage
- Defective Items: Any product with a manufacturing fault, an error against your approved proof, or damage in transit.
- Incorrect Items: A product, color, or size that does not match your confirmed order.
2. What is Not Covered
- Sizing errors made by the customer after order confirmation. Please consult our size guide prior to checkout.
- Change of mind or cancellation once a proof is approved and production has begun, given the custom nature of our merchandise.
3. Claims and Resolution Process
Under the Consumer Protection (E-Commerce) Rules, 2020, you have the right to a clear and timely resolution. If an item is defective or incorrect, please notify us within 7 days of delivery with photographic evidence and your order number. We will acknowledge your claim within 48 hours and resolve the issue (via remake or refund) within 14 days.
4. Refund Timelines
If a refund is approved, the amount will be credited back to your original payment method (via Razorpay) within 5-7 business days, depending on your bank.
5. Grievance Redressal
For any complaints regarding refunds or returns, please contact our Grievance Officer at ranjan@uniwardrobe.in.